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Get in Touch

Have a question, feedback, or need help? We are here for you. Fill in the form and we will get back to you as soon as possible.

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General Support
Having trouble downloading a video? Not sure how to use a tool? Send us a message and we will help you out.
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DMCA / Copyright
For copyright infringement notices, please use our dedicated DMCA page for faster processing.
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Feature Requests
Have an idea for a new tool or improvement? We love hearing from our users. Share your suggestions with us.
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Report a Bug
Found something that is not working correctly? Let us know and we will fix it as quickly as possible.
⏱ Response Times
General queries β€” within 24 hours
Technical issues β€” within 12 hours
DMCA notices β€” within 3-5 business days
Bug reports β€” within 24 hours
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Quick Answers

Common Questions

Before contacting us, check if your question is already answered below.

Why is my download not working?
Make sure the TikTok URL is from a public video. Private videos, deleted content, and live streams cannot be downloaded. Try refreshing and pasting the link again.
Is SnapTik completely free?
Yes, SnapTik is 100% free with no subscriptions, no limits, and no registration required. It will always be free.
How do I copy a TikTok video link?
Open TikTok, find your video, tap the Share button, and select "Copy Link". Then paste it into SnapTik.
Does SnapTik work on iPhone?
Yes, SnapTik works on all iOS devices through Safari or any mobile browser. No app installation needed.
Can I download private TikTok videos?
No. SnapTik only works with publicly available TikTok videos. Private videos are protected.
How do I submit a DMCA notice?
Please use our dedicated DMCA page to submit a copyright infringement notice for faster processing.